At SammyDress, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly reference the size chart(s) on the product page.
If you are not satisfied with the items you receive, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!
30 Day Returns Warranty
Customers can contact us within 30 days of receiving the item to request a return. If you have received a faulty or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
Go to our Support Center and describe your issue in detail with the reason for why you wish to return the product. Please also give your order number and SKU product number. For faulty, incorrect or not as described items, please send us a clear picture or video of the problem.
1. Sammydress's responsibility
Notes For Returns
All returns must first be approved by our Customer Service Team, if approved, you will be provided with an RMA form. Returned items without an RMA form will not be accepted. All returned items must be in brand new condition, unused/unworn, unwashed, and with all original tags and their original packaging.